Service, Handled

Performance (Level 2) and Confidence (Level 3) Customer Value Agreements give you dealer-performed maintenance, timely repairs and predictable costs, designed to keep your machines ready to perform.

Dealer support
Dealer support

Dealer-Performed Maintenance. Built Around How You Work.

Performance and Confidence Customer Value Agreements put your Cat® dealer in charge of scheduled maintenance, inspections and repairs. Get your service handled professionally, on schedule and to Cat standards. You run the business. We'll handle the service.

Explore Your Options for Dealer Support

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Talk to Your Cat Dealer About the Right CVA Fit

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Hassle-Free

Hassle-free maintenance and ownership: Dealer technicians handle scheduled maintenance, inspections and service so that nothing gets missed. Service is planned around your schedule, not the other way around.

 

Security

Security of expert dealer support: With dealer labor, get expert insight and priority response built into your CVA. Depend on professional support when it matters most.



 

Peace of Mind

Peace of mind with equipment health management: Easily manage your machines with insights and information through VisionLink® access. Monitor machine hours, location and key health alerts and inspection results through Cat Inspect.

 

More Protection. More Predictability.

When uptime matters most, count on your Cat dealer for maintenance, inspections and planned repairs on your schedule. A CVA ensures the right parts and service are delivered on time, backed by expert technicians and documented support. It’s a simple way to maximize uptime while protecting your machine’s long-term value.

Back to Work Faster

With our Services Commitment, you can count on fast parts and repairs for your Cat machine. Dealer service in your CVA gets you expert support and fast results.

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two men in safety vests shake hands with a Cat Service vehicle in the background
two men in safety vests shake hands with a Cat Service vehicle in the background

Cat® Certified Maintained

Dealer-performed maintenance keeps your machine eligible for Cat Certified Maintained status, which helps support resale value and buyer confidence.

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Cat claw machine
Cat claw machine

Frequently Asked Questions About Dealer-Supported CVAs

Get answers about Performance and Confidence CVAs, dealer-performed maintenance, uptime support and coverage options.
 

   

Who should choose a Performance CVA?

Performance introduces trained dealer labor and maintenance. Dealer service offers flexibility for your operation to manage downtime as well as the need for in-house mechanics or technicians. Routine maintenance, annual inspections and fluid analysis are performed by your Cat dealer.
 



     

Who should choose a Confidence CVA?

If you prefer maximum coverage and fewer financial surprises over the life of your machine, a Confidence CVA may be the best fit. Planned repairs and a Cost Per Hour (CPH) structure help reduce exposure to major, unexpected repair costs.




      

How can a CVA improve equipment resale value?

Dealer-documented service creates an official record showing every filter change, inspection and analysis was done right. Machines maintained under a CVA with dealer labor may qualify for Cat Certified Maintained certification, helping to add value when it’s time to upgrade or sell. Even if you start a CVA later, the documented history builds buyer confidence and helps protect your machine’s long-term value.
 



      

What if my repairs aren't completed on time?

Our Services Commitment in your CVA helps you get back to work faster, offering timely repairs and parts. If your common repairs aren't completed within the agreed upon timeframe, you can qualify for compensation in the form of Cat Credits or dealer voucher. That's our commitment to you.