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You’ve got a business to run. And you don’t have time or money to waste. With a Cat® Customer Value Agreement (CVA), you not only protect your equipment and bottom line — but also your peace of mind. Whether you’re buying a new or used Cat machine or looking to get maximum equipment life out of the one you already have, a CVA ensures it’s easy to own and ready to work.
It’s a stress-free ownership plan to help you get the most from your Cat machine. That means genuine Cat parts delivered to you, right on time, for hassle-free maintenance. You get the security of an Equipment Protection Plan (EPP) to avoid unexpected costs for unplanned repairs. Plus, you can monitor the health of your equipment right on your phone. And it’s all rolled into your monthly machine payment for your convenience. Keep the risk low and uptime high — that’s a CVA.
with genuine Cat parts delivered right to you, right on schedule for planned maintenance. You get helpful advice, easy parts instructions and eligibility to roll your CVA into one monthly machine payment.
with Equipment Protection Plans that offer troubleshooting, diagnostics and repairs with genuine Cat parts.
with easy access through VisionLink® to monitor machine hours, location and key health alerts and inspection results through Cat Inspect.
There’s a lot that goes into owning equipment, so there’s a lot that comes with CVAs. Check out these videos to get an overview of what they deliver and hear from customers who reap the benefits.
Parts when promised — or get paid. As part of our Services Commitment in a CVA, your maintenance and common repair parts will be readily available. If they’re not, we’ll help cover costs by giving you a Cat Credit for the value of the late part up to $1,000 USD1. Plus, we offer a second day2 technician response time to fix unplanned repairs, so you can get back to earning. Click the button below to see how it works or watch the video to learn more.
Cat Certified Maintained means your Cat dealer has performed all required upkeep on time with genuine Cat parts and fluids. The proof? A badge right on your machine — verifying to prospective buyers it’s been maintained to the highest standard by your Cat dealer. Hit the button below to learn more or watch the video to find out how to make your machine Cat Certified Maintained.
1Customers receive up to $1,000 in Cat Credit for maintenance and common repair parts not covered by warranty or an Equipment Protection Plan (EPP). Cat Credits are not to be issued to federal/state government entities, public institutions or tribal entities. For full terms, visit cat.com/en_US/support/cat-credits.html.
2Second Day response is provided by the end of the second business day from initial customer contact, with calls outside dealer business hours considered received at the start of the next business day.
Did you recently add a new or used Cat machine? Are you considering protection for one machine or multiple pieces of equipment across your operation? Whatever your situation, there’s a CVA to help you get the most out of your equipment investment — and your bottom line. Explore the options below to find what works best for you.
You depend on your Cat equipment every day — now depend on a CVA to protect it and make sure it’s ready for any job. And if you work across multiple dealer territories, just ask your Cat dealer about transferable CVAs. See the options below to find a CVA that best fits your operation
// I want to do my own maintenance
// I want dealer maintenance support
*Terms and conditions apply.