Downtime is costly. Proactive maintenance helps you stay ahead of problems, cut repair costs and extend equipment life. With a Cat® Customer Value Agreement (CVA), you get scheduled service, genuine Cat parts and dealer support — all combined into one plan. Learn how CVAs protect your machines, your budget and your peace of mind.
Estimated read time: 5 minutes
When you run construction equipment, the work doesn’t stop. Every day lost to a machine failure means lost productivity, frustrated crews and unexpected costs that can derail a project. Yet many businesses still take a “fix it when it breaks” approach to equipment care.
Planning maintenance proactively offers a smarter way forward. By addressing issues before they become failures, owners and operators protect their machines, their budgets and their peace of mind. And with a Cat® Customer Value Agreement (CVA), building a proactive maintenance strategy has never been easier.
This article explores the real business benefits of proactive and planned care and shows why CVAs are the best way to put those benefits into action.
Proactive and planned maintenance isn’t just about turning wrenches more often. It’s about creating a plan that protects your equipment investment over the long term. Think of it as insurance for uptime and efficiency.
Here’s what construction leaders gain when they stay ahead of problems:
Instead of reacting to problems, proactive care turns equipment ownership into a more controlled, predictable and profitable process.
Unexpected breakdowns are among the costliest challenges in construction. A single major repair can run into the thousands or even tens of thousands of dollars, not to mention the ripple effects of idle machines and crews.
A proactive maintenance approach reduces those risks by building preventive care into the ownership model. With a proactive plan in place, owners know:
By avoiding just one major failure, some owners find the CVA pays for itself. It’s not an added expense; it’s a strategy for long-term savings.
Expert Tip: Compare the cost of a planned hydraulic hose replacement with the price of repairing a failed system. Preventive service usually costs a fraction of emergency repairs.
Your machines are capital investments. Treat them right, and they’ll serve your business longer and help fetch higher resale prices.
Proactive and planned care — especially with genuine parts and certified service — keeps equipment operating at peak performance. Owners who follow structured maintenance plans often see machines run thousands of additional hours before major overhauls are needed.
When it comes time to sell or trade, a well-documented service history supported by an executed maintenance plan makes equipment more attractive to buyers and boosts resale value.
Downtime doesn’t just affect one machine it affects an entire jobsite. Crews wait, schedules slip and costs rise.
With a CVA, proactive monitoring and scheduled service reduce those risks. Features like VisionLink® give owners real-time insights into machine health. That means many issues are identified before they lead to breakdowns.
The result: jobsites that run smoother, crews that stay productive and projects that finish on time.
1Applies to common repairs. Contact your local Cat dealer for major repair commitments and terms & conditions.
For equipment owners and managers, reactive repairs are more than just expensive, they’re stressful. They create uncertainty and force difficult tradeoffs when schedules are tight.
A proactive maintenance approach reducess that stress. With a plan in place, owners know exactly what’s covered, when service is coming and how much it will cost. That clarity means fewer surprises and more confidence in day-to-day operations.
Construction leaders are constantly balancing budgets. A big part of financial success comes from knowing what’s coming, whether it’s payroll, materials or equipment service.
Having a plan in place makes maintenance costs predictable. CVAs can even be rolled into a single monthly machine payment2, turning variable expenses into consistent, manageable ones.
And with Cat CVA Services Commitment, owners get clear timelines for repairs and Cat Credits if commitments aren’t met. That kind of reliability builds confidence in both budgets and schedules.
2Dealer participation may vary. Contact your local Cat dealer for details.
Owners can attempt planned and proactive care on their own, but it’s rarely consistent. Service intervals get skipped, parts may not arrive on time and emergencies still sneak in.
Caterpillar designed CVAs to solve those challenges:
No matter what size operation, there’s a CVA that ensures proactive care fits seamlessly into business routines.
Michelle W.
VP Finance & Administration
SSC Underground
In construction, productivity is everything. A proactive maintenance approach makes sure machines stay running, crews stay moving and projects stay on schedule. Cat Customer Value Agreements make it simple. By combining service, genuine parts and dealer expertise into a predictable plan, CVAs help owners transition from reactive firefighting to forward-thinking success.
Protect your machines. Protect your bottom line. Protect your peace of mind.
That’s the power of planned, proactive care and the value of a CVA.