Frequently Asked Questions

Have questions about Commercial Account? Check out our most frequently asked questions below for answers.

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1) Can I charge a product or rent a machine not made by Cat through the Cat Rental Store?

Yes, the Commercial Account can be used to purchase all products and rent any machine offered at any Cat dealer or Cat Rental Store in the U.S. and participating dealers in Canada.

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2) Can I charge machines on the Commercial Account?

The Commercial Account can be used to pay for anything a dealer sells or services, other than new Cat machines. Examples of things that may be charged on the Commercial Account are parts, engines, components, Work Tools, Gen Sets, Customer Service Agreements, Agco Equipment, Ag Implements, Used Cat Equipment, Lift Trucks, Air Compressors and all Allied Equipment.

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3) Who do I contact if I have questions about my account?

Our customer service department is happy to assist with things like lost/stolen cards, change of address, adding/deleting an authorized user, questions about your statement, etc. 

  • In the U.S., contact us at 1-888-228-8811 | Hours of operation: Monday–Saturday 7 a.m.–6 p.m. (CST)
  • In Canada, contact us at 1-866-686-5024 | Hours of operation: Monday–Friday 7 a.m.–6 p.m. (CST)

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4) What if I need an increase in my credit line?

If you need an increase in credit, please contact our Customer Service Department at 1-888-228-8811 (U.S.) or 1-866-686-5024 (Canada).

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5) What is the interest rate?

In the U.S. with a Standard Revolving Account, the annual percentage rate of the finance charge for your Commercial Account is Prime +8%. If you make only the minimum payment (10%) on your parts and service purchases balance, you will be billed for interest charges on the balance. Rental payments are due in full, so the interest charge would not apply for rental charges.

In Canada, the annual percentage rate of the finance charge for your Commercial Account is Toronto Dominion Prime of + 8%. If you make only the minimum payment (10%) on your parts and service purchases balance, you will be billed for interest charges on the balance. Rental payments are due in full, so the interest charge would not apply for rental charges.

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6) Are there late fees for overdue payment?

If the Minimum Payment Due is not paid by the Due Date, you shall pay a late payment fee equal to 1.50% of the total unpaid Purchases, Rentals and Installments (where permissible by law).

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7) Am I required to carry a plastic card in order to do business?

No, the Commercial Account is a “card-less” system but we recommend you keep your card with you to expedite your transaction.

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8) Will I receive a statement with all of my transaction information? What will I receive if I have an Invoice Bill Account?

Yes, if you have a Standard Revolving Account you will receive a monthly statement in the mail detailing all of your purchasing activity. You may also receive an invoice from the Dealer or Rental Store where your transaction was made. This invoice is for informational purposes only. You should remit payment to the address provided on your monthly Commercial Account statement. With an Invoice Bill Account, you will receive a separate invoice for every transaction (purchase, rental, credits and fees). Each invoice will have its own due date 30 days from the post date of the transaction. You will also receive a monthly summary of all charges and payments.

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9) How can I access my account information online? What if I need my password reset?

Your Welcome Kit will contain details on how to login and view your account information. If you need your password reset, have questions or if you do not receive your Welcome Kit, please call 1-888-228-8811 (U.S.) or 1-866-686-5024 (Canada). Or visit our online account management system for more information and instructional videos.

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10) Can I make my payment online or over the phone?

You can login to your account through our online account management system to make an online payment. You can also contact one of our Customer Service Representatives at 1-888-228-8811 (U.S.) or 1-866-686-5024 (Canada). Fees may apply. 

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11) Can I mail my Commercial Account payment to the dealer?

Your dealer is not able to accept payment for the Commercial Account. If you need assistance with a payment address, please call 1-888-228-8811 (U.S.) or 1-866-686-5024 (Canada).

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12) Can I buy items on the PartStore and charge them to my Commercial Account?

Using your Commercial Account to pay for parts on PartStore is currently available at participating Cat dealers. Please check with your local Cat dealer to see if they offer this option.

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