Why Quality Matters

How Cat® Reman delivers confidence, uptime and trust.

Cat Reman
Cat Reman

When uptime is critical and equipment performance directly impacts business results, quality is more than a benchmark, it’s a business imperative. For Cat® dealers and customers alike, Cat Reman plays a vital role in helping teams plan rebuilds with confidence, reduce downtime, and extend the life of valuable equipment.

When it comes to quality and confidence with Cat dealer Finning and their customer Thompson Construction, one message comes through clearly: quality builds trust. From the shop floor to the jobsite, Cat Reman helps machines perform as expected when it matters most.

Quality You Can See and Trust You Can Build

For Finning, quality is something customers can see firsthand. Transparent processes, Cat certified standards, and visible workmanship all help establish long-term trust. As Anna Loree, Services Manager at Finning, explains, “Communication and trust are critical. When customers walk through the shop and see the quality firsthand, it builds confidence in the process.”

That confidence is reinforced by the standards behind Cat Reman components. Each part is built to Caterpillar specifications and subjected to rigorous quality inspections before installation. Dale Doll, Lead Hand at Finning, notes, “Cat Reman is a great option because it has already passed through quality inspection. We’ve never really had issues with Cat Reman products. Everything we rebuild is put back to original Cat specifications, and Cat Reman fits right into that standard.”

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Built to Perform Like New

While some still assume remanufactured components are lower quality, the reality is quite different. Cat Reman consistently delivers on Cat quality expectations, even in demanding applications. 

“One of the biggest misconceptions is that Cat Reman is lower quality,” says Jesse Ives, Product Support & Sales Manager at Finning. “In reality, it delivers like-new performance.”

Steve Young, Major Product Support Representative at Finning, agrees: “Cat Reman parts meet new-part standards and give customers full life out of the component.” 

That performance is just as evident for Thompson Construction. “Cat Reman products always work,” says Rob Allen, Heavy Duty Mechanic at Thompson Construction. “They’re built to specification and ready right out of the box.”

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Quality That Protects Uptime

Downtime is expensive, which is why Finning helps Thompson Construction take a proactive approach to rebuilds. Cat Reman supports repair-before-failure strategies that help customers plan maintenance, reduce unexpected outages, and return machines to service faster.

“If you repair the unit before failure, you’re obviously giving yourself less downtime,” Loree explains. “Cat Reman increases the velocity of a rebuild. You can shave weeks off downtime, and for our customers, that’s everything.”

Availability is another critical factor. “Cat Reman is our default option,” says Ives. “It’s reliable, available, and helps us move faster when machines need to get back to work.”

Confidence That Extends Beyond the Shop

For Thompson Construction, Cat Reman is a cornerstone of a long-term maintenance strategy built on consistency and lifecycle value. “Cat Reman parts are the path forward for us,” says Guy Trudel, Fleet Maintenance Manager at Thompson Construction.

That assurance reaches all levels of the organization. Strong warranty coverage and dealer support further elevate confidence in Cat Reman. As CEO of Thompson Construction Aaron Bishop puts it, “The quality of work and reliability of our equipment directly impacts our ability to deliver for customers.” Procurement Manager Terry Gonyea adds, “It’s really a no-brainer to use Cat Reman components. You get the same life and warranty* at a lower cost.”

Quality That Builds Long-Term Partnerships

At its core, Cat Reman strengthens partnerships between Cat dealers like Finning, and customers like Thompson Construction. “Strong partnerships with our dealer and support from Caterpillar are a strategic advantage for our business,” Bishop says.

By consistently delivering quality, reliability, and uptime, Cat Reman helps dealers stand confidently behind their recommendations and customers stand confidently behind their fleets. 
 

 

*Warranty can vary by model and application; limitations apply. For complete details about the applicable Caterpillar Limited Warranty, contact an authorized Cat dealer. 

 

 

THERE’S MORE TO CAT REMAN

Head to the Cat Reman homepage to learn more about the parts and processes behind remanufactured Cat products.

VISIT THE WEBSITE
THERE’S MORE TO CAT REMAN
THERE’S MORE TO CAT REMAN

 

 

   


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Nicole Serena
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Cat Reman

 

The thought leaders and subject matter experts involved in the design, development, distribution and marketing of Caterpillar’s remanufactured, like new products.

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