Cat® Customer Value Agreements (CVA)

Power system service agreement with value

Customer Value Agreements
Customer Value Agreements

Electric Power Generator Service Contract: Cat CVA

Protect your generator set investment and peace of mind with a service contract designed to ensure your power equipment performs. With a Cat® Customer Value Agreement (CVA), you get a tailored generator service contract agreement between you and your Cat dealer to offer a hassle-free ownership experience. Get more out of your power system by minimizing downtime and extending the life of your generator with our preventative maintenance contract. Customized service agreements add value to a sale by keeping your production costs low to increase profitability.


Get help with a service agreement

What is a customer value agreement (CVA)?

A CVA is a service and maintenance agreement between you and your Cat dealer featuring individualized solutions for your power system, such as parts, services, and digital enablers. Our CVAs range from convenient planned maintenance to total cost performance guarantees. No matter which service option you choose, you can expect Caterpillar and your dealer to keep your power system running. CVAs customers develop a relationship with their Cat dealers to optimize their generators and operations. Partner with a team who keeps your costs down and your power up with customized options. Modify your CVA service contract at any time.

See CVA Options
CVA Graphic
CVA Graphic

CVA service level agreement. No compromises.

With CVAs, the focus is on what we deliver: a customer outcome, such as hassle-free maintenance or engine protection. It’s a lifecycle-driven service contract with focus on value promises: selling a customer parts, or parts and labor.

Icon
of
4 common reasons Engines
fail to start:

Fuel system issues, batteries, fault codes, cooling system problems

Icon
of
90 percent of engine failures can be prevented
Icon
of
Letting parts fail can cost you up to 2.5X more in repairs
Icon
of
50 percent longer component life with Cat® filters

Ready to Get Started? Your Dealer Is Just a Click Away.

Looking for more details about how CVAs offer flexible service options to suit your operation? Your Cat dealer knows best when it comes to CVA options. Reach out to your local dealer through this form, and they’ll be in touch soon!

get in touch with my dealer
product support dealer consultation
product support dealer consultation

Key Elements of a CVA

Connectivity

Cat Connect helps you monitor, manage, and enhance your operations by giving you more control over your sites from remote locations.

Check Out Cat Connect
Connectivity
Connectivity

Scheduled Oil Sampling (S•O•S℠)

Routine check-up for your oil, coolant, and fuel delivers valuable insights you can use to prevent unexpected failures and unplanned downtime.

EXPLORE S•O•S SERVICES
Scheduled Oil Sampling
Scheduled Oil Sampling

Cat Inspect

Cat Inspect makes it easy for customers to access data and complete inspections on your mobile device.

Check Out the App
Cat Inspect
Cat Inspect

Genuine Cat Parts

The best way to ensure a long life for the electric power system that protects your business is with genuine Cat parts.

Order Parts Now
Genuine Cat Parts
Genuine Cat Parts
Key elements of a CVA
of

Security of Expert Dealer Support

Your CVA offers resources for maintenance planning, repairs, rebuilds, and upgrades, with diagnostic and troubleshooting support as well as expert dealer advice and training options.

Find Your Dealer
Security of Expert Dealer Support
Security of Expert Dealer Support

Extended Service Coverage

Whether you have prime or standby applications or other Cat electric power products, such as ATS or switchgear, we have a variety of Extended Service Coverage options to help protect your investment and budget for unplanned repairs. 

More Service Options
Extended Service Coverage
Extended Service Coverage

Testimonials

Quality, continuous power is critical for any business. See why customers trust Caterpillar to deliver reliable power solutions.

Product Support

From maintenance and parts to financing and training, we’re committed to help you control and manage costs, manage risk, and safeguard your operation. 

view product support page
Product Support
Product Support

electric power

Caterpillar offers the industry’s widest range of electric power products. The Caterpillar Electric Power team will work directly with you for the life of your power system – from configuration to installation to operation.

view electric power page
electric power
electric power

Electric Power Products

Any size or shape. In any regulatory environment. When you need power, Caterpillar is equal to the challenge. Our generators are used in a variety of applications.

View Electric Power Products
Electric Power Products
Electric Power Products

YOUR BUSINESS, OUR COMMITMENT

From online parts ordering to DIY maintenance checklists and online training, we've got you covered with a wide range of tools, so you can keep doing the work.

view ONLINE TOOLS AND RESOURCES
YOUR BUSINESS, OUR COMMITMENT
YOUR BUSINESS, OUR COMMITMENT