Complaints

We are committed to providing the best quality products and service. If you are unhappy with the products or service you receive from us, please let us know so that we can work to put things right.  We can be contacted:

Phone: 01564 786400
Email: FPDUK.Customerservice@cat.com
Post:

Customer Service Manager
Caterpillar Financial Services (UK) Limited
Friars Gate
1011 Stratford Road
Shirley
Solihull
West Midlands
B90 4BN

Our aim is to resolve your complaint on the day you contact us.  If this is not possible, we will write to you within five business days to acknowledge receipt of your complaint and tell you about our complaints process. We will investigate your complaint fully and will contact you within four weeks to provide you with a final response or, if further investigation is needed, we will let you know.  If we do not provide you with a final response within eight weeks, or if you are dissatisfied with the final response, you can contact the Financial Ombudsman Service for help.

Website: www.financial-ombudsman.org.uk
Phone: 0800 023 4567
Email: complaint.info@financial-ombudsman.org.uk
Address:
The Financial Ombudsman Service
Exchange Tower
London
E14 9SR